Privacy Policy

We collect information you provide directly to us, such as when you create an account, upload content, or contact us. This includes:

• Account information: name, email address, password (hashed), and optional profile details.
• Content: 3D model files, images, and metadata you upload to the platform.
• Usage data: pages visited, features used, AR session interactions, and performance metrics.
• Device information: browser type, operating system, IP address, and device identifiers.

We use the information we collect to:

• Provide, maintain, and improve the Lusion platform.
• Authenticate your identity and manage your account.
• Send transactional emails such as password resets and billing receipts.
• Analyze usage patterns to improve performance and user experience.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal data. We may share your information with:

• Service providers: third-party vendors who help us operate the platform (e.g., cloud hosting, analytics, payment processing).
• Legal authorities: when required by law or to protect the rights and safety of Lusion and its users.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

We use cookies and similar technologies to maintain your session, remember your preferences, and gather analytics. You can disable cookies in your browser settings, but some features may not function correctly without them.

We retain your account data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting privacy@lusion.app. Uploaded 3D models are deleted within 30 days of account termination.

We implement industry-standard security measures including encryption in transit (TLS), hashed passwords, and access controls. However, no system is completely secure and we cannot guarantee absolute security of your data.

Lusion is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing of your data.
• Data portability — receive a copy of your data in a machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at privacy@lusion.app.

Our platform integrates with third-party services including Google Firebase for authentication and Google Cloud for infrastructure. These services have their own privacy policies and we encourage you to review them.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The “Last updated” date at the top reflects the most recent revision.

If you have questions about this Privacy Policy, please contact us at privacy@lusion.app.